Privacy Policy

This Privacy Policy describes how silvaniya.com (the "Site," "we," "our," or "us") collects, uses, and discloses your Personal Information when you visit or make a purchase.

Collecting Personal Information

When you visit our Site, we collect certain information to help us serve you better. Personal Information means any data that can uniquely identify you.

Device Information

• Examples collected: IP address, browser version, time zone, cookie data, search terms, products you view, and how you interact with the Site.
• Purpose: To load the Site accurately, enhance your shopping experience, and perform analytics for optimization.
• Source: Automatically collected via cookies, log files, tags, and similar technologies.
• Disclosure: Shared with analytics and IT partners (e.g., Google Analytics).

Order Information

• Examples collected: Name, billing/shipping address, payment details (cards, UPI, wallets), email address, and phone number.
• Purpose: To process your purchase, arrange shipping, provide invoices/confirmations, communicate with you, and prevent fraud.
• Source: Provided directly by you.
• Disclosure: Shared with payment processors, logistics providers (e.g., Blue Dart), and fraud-prevention tools.

Customer Support Information

• Examples collected: Additional information you share during support queries.
• Purpose: To resolve concerns and offer assistance.
• Source: Collected from you.
• Disclosure: May be shared with third-party support tools we use.

Minors

Our Site is not intended for individuals under the age of 18. We do not knowingly collect data from minors. If you believe your child has provided information, contact us immediately for deletion.

Sharing Personal Information

We share your Personal Information with service providers strictly to fulfill our obligations to you:

• Payment Gateways: To securely process your transactions.
• Courier Partners (Blue Dart): For shipping and delivery.
• Analytics & Marketing Tools: To understand customer behavior and improve services.
• Legal Requirements: If required by law, regulation, subpoena, or to protect our rights.

We never sell your personal information.

Behavioural Advertising

We use your Personal Information for targeted marketing to provide relevant offers.

• Example: Using Google Analytics and remarketing tools to understand customer journeys.
• You can opt out at:
  • Google Ads
  • Facebook Ads
  • Digital Advertising Alliance Opt-Out

Using Personal Information

We use your Personal Information to:

• Provide products and services.
• Process payments and fulfill orders.
• Communicate updates, offers, and promotions.
• Improve our website, security, and customer service.

Lawful Basis (GDPR)

For customers in the EEA, we process data under:

• Your consent.
• Contract performance.
• Legal compliance.
• Legitimate interests that do not override your rights.

Retention of Data

We retain your data until you request deletion or as required for legal, regulatory, or audit purposes.

Automatic Decision-Making

We do not engage in automated decision-making that significantly affects you. Some partners (like payment processors) may use limited automated tools to prevent fraud.

Cookies

We use cookies to:

• Remember your preferences.
• Enable secure checkout.
• Track analytics and ad performance.

You may block cookies via your browser settings, though this may impact site functionality.

Do Not Track

Because there is no consistent industry response to "Do Not Track," our Site does not alter practices when it receives a DNT signal.

Your Rights

• GDPR (EEA): Right to access, correct, update, or erase your Personal Information.
• CCPA (California): Right to know, request deletion, and opt-out of sale of personal data.
• India (DPDP Act 2023): Right to withdraw consent, data portability, and grievance redressal.

To exercise your rights, contact us at support@silvaniya.com.

Changes

We may update this Privacy Policy to reflect business, legal, or operational changes. The updated date will always be shown at the top of the page.

Contact Us

For questions, concerns, or complaints about this Privacy Policy:

📧 Email: support@silvaniya.com

📍 Address: [Insert Your Registered Address]

🌐 Website: www.silvaniya.com