FAQs

Every Silvaniya piece is crafted in hallmarked 925 sterling silver.

No, you can checkout as a guest. But creating an account helps you track orders, save favourites, and enjoy special offers.

• This amount will be adjusted against your order and is fully refundable in case the product is returned due to a manufacturing defect.
• For returns/refunds, an unboxing video is mandatory to process the claim.

Yes, COD is available for orders up to ₹10,000. For higher value orders, we request prepaid payment for security reasons.

Yes, cancellations are possible within 24 hours of purchase if the order has not been shipped. Once dispatched, cancellations cannot be processed.

Yes, every Silvaniya order comes in our premium signature box. Complimentary gift wrapping is available on request.

Currently, we offer only ready-to-ship designs. Bespoke/custom orders may be introduced in the future.

You can join the waitlist on the product page. We will notify you as soon as it is back in stock.

We have partnered with Blue Dart Express Ltd., one of India's most reliable logistics companies, to ensure your jewellery reaches you safely and on time.

• Metro cities: 3–5 working days
• Other locations: 5–7 working days
• Timelines may vary due to festivals, weather, or unforeseen courier delays, but we always strive to deliver at the earliest.

Yes, we offer Pan-India delivery through Blue Dart. However, in rare cases where Blue Dart does not service a location, our team will contact you with alternative options.

We offer Free Delivery on all orders within India.

Blue Dart will attempt delivery up to two times. If undelivered, the shipment will be returned to us (RTO). Re-shipping can be arranged at an additional cost.

Please do not accept the package if it looks tampered with or opened. Contact us immediately, and we will assist with a replacement or resolution.

Yes, once dispatched, you will receive an AWB (Air Waybill) number along with a tracking link to follow your shipment in real-time.

Currently, Silvaniya delivers only within India. International shipping will be launched soon.

Absolutely. All online transactions are processed through a secure, encrypted payment gateway to ensure your personal and financial details remain safe.

At present, we do not offer EMI options. However, we are working towards introducing flexible payment solutions in the near future.

Don't worry. In case of a failed transaction, the amount is usually reversed to your original payment method within 5–7 business days. If not, please contact your bank or reach out to us.

Currently, one order can only be completed using a single payment method.

Yes, a printed invoice will be included inside your package.